Outsourced IT Helpdesk Support in Auckland
The Perfect Partner for Outsourcing your IT Helpdesk Support
Employing HDS to manage your help desk will allow your organisation to get the benefits of our extensive experience and knowledge, enabling your existing IT staff to concentrate on their core competencies without distraction and saving you time and expense.
Running a help desk takes a lot of resources. Running that help desk seamlessly over lunch breaks, holidays and staff sick days takes even more – and therefore costs more. And the chances are your help desk staff want to progress on to more fulfilling roles as soon as they can.
As a result, providing a help desk can become a cross to bear that your IT manager would be better off without. And that’s why, whether you’re a small, medium or enterprise-sized business, if you need to provide IT support to your users or customers, you need HDS.
A single point of contact
Our outsourced IT helpdesk services create a single point of contact for IT support from our dedicated experts. Just choose whether you want a remote or on-site help desk, and office-hours-only or office and out-of-hours support. We can set up a help desk facility within your building or take on the running of your current help desk. You’ll instantly start hitting those sevice level targets thanks to our extensive help desk experience.
Whether you choose to call it a customer support hotline, a PC helpline, a service desk or anything else, outsource your IT help desk with us, and we’ll provide:
- Qualified IT support for your users
- Services tailored to your needs: whether it’s support for software/hardware issues, escalated software/hardware support or complex hardware and network operating systems issues.
- Call logging
- Call monitoring
- Escalation of complex queries
An outstanding opportunity
As businesses grow ever more reliant on technology, and technology grows ever more complex, the prevalence or IT problems has increased exponentially.
And so has the likelihood of problems having an impact on your business’s otherwise smooth running. Even those business with the most resources can find it difficult to keep up with the world of IT and to overcome the obstacles it presents.
Our help desk provides you and your users with an outstanding opportunity to gain access to specialised advice whenever they need it, no matter where they are. We deal with a wide range of enquiries – from general information to the diagnosis and resolution of highly technical problems.
The extra benefits of a HDS Outsourced IT Helpdesk
- We take responsibility for every question, and that means your staff only need one point of contact.
- Our staff take calls on every kind of question from every level of staff member at every kind of client, which, combined with our comprehensive training, instills expertise of the kind not found elsewhere.
We provide seamless, multi-tiered help desk support and we can do so 24 hours a day, 7 days a week, 365 days a year. Our wealth of experience, adaptability and commitment to SLA makes us the perfect partner for you.